Law No. 8 of 2008 on Consumer Protection

طباعة
 
Section: Chapter Two: Consumer’s Rights (2-4)
  • Article 2 

     The basic rights of a consumer shall be guaranteed under the provisions of this Law. No person may conclude any agreement or conduct any activity that prejudices such rights, in particular the following:
    1. The right to safety and protection from commodities or services that are unsafe, or whose use might cause injuries to others;
    2. The right to obtain correct data and information about commodities or services;
    3. The right to choose commodities that meet conditions of quality and conform to specifications;
    4. The right to respect religious values, customs and traditions;
    5. The right to obtain knowledge related to protection of the consumer's legitimate rights and interests;
    6. The right to participate in associations, private institutions, councils and committees whose activities are related to consumer protection;  and
    7. The right to file lawsuits concerning anything that may violate, harm or restrict the consumer's rights.
     
    Notwithstanding the above, nothing in this Law shall prejudice the provisions of international conventions to which the State of Qatar is a party.


  • Article 3 

     The consumer shall be entitled to fair compensation for any property or financial damages sustained by him as a result of the purchase or use of commodities and services. Any agreement contrary to the aforesaid shall be deemed null and void.


  • Article 4 

     Subject to the provisions of Law No. 12 of 2004 regarding private associations and foundations, consumer protection associations may be established with the following aims:
    1. Informing the consumer, raising his awareness and educating him;
    2. Contributing to the rationalization of consumption and family spending;
    3. Expressing the consumer's point of view before official authorities and notifying such authorities of any practices that are detrimental to the consumer's interests and requesting their intervention to stop such practices when necessary;
    4. Contributing to the creation of relations based on trust and cooperation between the consumer and the supplier and participating in dialogue and consultation with the entities concerned;
    5. Defending the consumer's interests;
    6. Conducting and publishing research and studies pertaining to consumer protection.
     
     

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