Al Meezan - Qatary Legal Portal | Legislations | Law No. 8 of 2008 on Consumer Protection

26 March 2023

05 ‏Ramadhaan 1444

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Law No. 8 of 2008 on Consumer Protection

Law Summary Record Type: LawNumber: 8Date: 15/05/2008 Corresponding to 10/05/1429 HijriNumber of Articles: 31Status: In force

Official Gazette :Issue: 7Offcial Journal Issue Publication Date: 24/07/2008 Corresponding to 21/07/1429 HijriPage from: 5

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Chapter Three: Supplier’s Obligations

5 Article

Where a commodity is found to be defective or does not conform to the prescribed standard specifications, the supplier shall recall the commodity and provide the consumer with a refund or exchange, or repair thedefect free of charge.

6 Article

No defective or adulterated commodity shall bes old, displayed, presented, promoted or advertised. The commodity shall be deemed to be adulterated or defective where it does not conform to the prescribed standard specifications, is unfit for use, or has expired.

7 Article

Where a supplier displays any commodity for trading, he shall clearly indicate on the packaging or container the type, nature, ingredients and other information relating to the commodity in the manner specified in the executive bylaw hereof. Where the use of the commodity involves a certain risk, the consumershall be clearly warned against such risk. The supplier shall be prohibited from describing, advertising or displaying the commodity in a manner that involves false or deceptive information.

8 Article

1. The supplier shall, when displaying any commodityfor circulation, clearly label it with the price or conspicuously advertise the price at the place where the commodity is displayed. The consumer shall be entitled to obtain a dated invoice reflecting the commodity's type, price, quantity and any other information specified by the executive bylaw hereof.

The competent department may by virtue of a resolution specify certain commodities where it shall be deemed a sufficient price declaration for the supplier to avail the consumer of the possibility of knowing their prices in a clear and specific manner.

9 Article

1. Subject to the provisions of Law No. 8of 2002 concerning the regulation of the business of trade agents, each trade agent or distributor shall be obliged to execute all guarantees offered by the producer or the representative of the agency on a commodity.

Where the execution of such guarantees requires a period in excess of fifteen days, the trade agent or distributor shall provide a similar commodity for use by the consumer, free of charge, until the trade agent or the distributor executes the said guarantees.

10 Article - Amended

Subject to the provisions of Law No. 19 of 2006concerning the protection of competition and the prevention of monopolistic practices, asuppliermay not hide any commodity, or refrain from selling it for the purpose of controlling the market price, or impose the purchase of certain quantities thereof or the purchase of another commodity in combination with the said commodity, or charge a higher price than the advertised price. The supplier may not cause any increase in the price of commodities and services without complying with the principles and controls issued in the Minister's resolution.

11 Article

The supplier shall indicate in a clear manner the information concerning the service he provides as well as its features, characteristics and prices. The suppliershall also guarantee the service for a period of time appropriate to its nature, and shall refund the consumer or repeat the service in the correct manner where the service does not conform to the guarantee.

12 Article

The supplier shall include in his contracts a commitment to the repair, maintenance and after-sales service of the commodity, as well as to the return of the commodity by the consumer within a defined time limit after the discovery of a defect therein.

13 Article

The supplier shall guarantee the conformity of the commodity or service to the declared and approved standard specifications. The supplier shall be held liable for non-compliance with the conditions of public health and safety.

14 Article

Upon the discovery of a defect in the commodity or service that is likely to harm the consumer, the supplier shall immediately inform both the competent department in the Ministry and the consumer about the potential damagesand relevant protective measures. The supplier shall immediately withdraw the defective commodity from the market and announce such withdrawal in accordance with the executive bylaw hereof.

15 Article

Where the commodity is sold or the service provided in instalments, the supplier shall, prior to concluding the contract, provide the consumer with the following information:

The price of the commodity or service if paid for in cash;
The price of the commodity or service if paid for in instalments;
The instalment period;
The number of instalments and amount of each instalment;
The total cost of the sale by instalments;
The amount, if any, to be paid in advance.

16 Article

1. The supplier shall be liable for any damage resulting from the usage and consumption of the commodity; for the non-provision of spare parts for durable goods within a defined period of time; and for the lack of warranties, whether advertised or agreed with the consumer, pursuant to the rules specified in the executive bylaw hereof.

Where the commodity is locally produced, the producer and the seller shall be jointly liable pursuant to the provisions of the preceding paragraph.

17 Article

All information and data stipulated in Articles 7, 8 and 11 of this Law shall be rendered in the Arabic language. However, other languages may be used together with the Arabic language.

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